Senior Service Designer
Join our Team
About this opportunity:
We at the Design and User Experience department within Business Area Networks are now looking for a Senior Service Designer to contribute to the latest innovations in Ericsson’s product portfolio.
We’re seeking a strategic individual with experience working in multidisciplinary teams, applying human-centered design principles. By deepening our understanding of how customers interact with our systems and services, we aim to continuously improve our software solutions and service experiences.
Your area of expertise may be in a specific field, but your strength is thinking strategically, solving problems creatively, and working collaboratively. The role entails conducting research and projects inside R&D to understand user needs, build compelling design experiences, and assist organizations with implementation.
What you will do:
- Lead and drive user-centered design initiatives across complex, technical telecom software domains—collaborating closely with product managers, system engineers, and developers to ensure the UX perspective is integrated throughout.
- Facilitate and participate in design thinking workshops, co-creation sessions, and stakeholder dialogues to align on goals and unlock opportunities across teams and time zones.
- Conduct and analyze research through interviews, desk research, and global user engagement to uncover actionable insights and support iterative prototyping.
- Translate complex technical documentation and abstract ideas into user-friendly, clear, and actionable design concepts.
- Create thoughtful, human-centric experiences across service touchpoints by working in cross-functional, interdisciplinary teams.
- Use storytelling and visual communication to share insights, journey maps, and concept proposals with technical and non-technical audiences alike.
- Develop design content, artifacts, and specifications in Figma, Adobe Creative Suite, and other tools—supporting both local projects and broader business area collaborations.
- Balance multiple ongoing studies and projects, bringing structure, clarity, and a user-focused mindset to everything from workshop facilitation to final delivery.
The skills you bring:
- Human-centered design/service design experience
- Degree in Interaction Design, Service Design, Human-Computer Interaction, UX Design, or related field.
- Working experience in a design consultancy or equivalent position.
- Ability to work independently on key workstreams in large projects or take ownership of small ones
- Organizational skills and ability to lead multiple projects.
- Effective written and verbal communication skills
- Professional in current software design practices.
How to apply:
We ask that you showcase your portfolio to demonstrate your ability to create solutions and digital experiences that strengthen the connection between users and the product. If you consider yourself a strong designer but haven’t had the time to prepare an online portfolio—don’t hesitate to apply. You’ll have the opportunity to present your work during the interview process. We’re recruiting continuously, so don’t wait for the final date—send in your application early to make sure you’re considered. Last date to apply 15th of May 2025.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Sweden (SE) || Stockholm
Req ID: 765272
