ICT Operation Manager
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At Ericsson, the tech firm that created the mobile world, we’re driven by innovation. With over 54,000 patents, we’re committed to shaping the future of technology. Joining our team means you're empowered to learn, lead, and perform at your best. Here, your unique perspective, talent, and skills are celebrated. Are you in?
Come, and be where it begins.
About this opportunity:
BNEW SAN Lab Operations delivers world-class lab infrastructure, networks, and hardware services to R&D organizations. Our standardized solutions support over 23,000 engineers across ~50,000 sqm of labs in Sweden (Stockholm, Linköping, Lindholmen, Lund) and globally (Aachen, Athlone, Budapest, Beijing, Nanjing, Genoa, Jorvas, Ottawa, Pagani, Piscataway).
What you will do:
We are looking for an ICT Operation Manager to oversee daily operations of lab and data center test environments. You will be the key interface for Lab Operations users and stakeholders. Success in this role requires strong knowledge of hardware installation, RF, and UE, combined with excellent relationship-building skills.
This position is based in Stockholm, reporting to the Manager SAN LSO STO HW Inst & Ops 1.
Responsibilities:
- Serve as the local site contact for Lab Operations users/stakeholders
- Ensure quality deliveries based on user priorities
- Coordinate user needs with SAN LSO STO facility infrastructure teams
- Drive user satisfaction and handle delivery flow issues
- Identify risks and communicate impediments
- Recommend process and service improvements
- Reject non-lab operations-related requests
- Challenge unnecessary investment costs
- Support BRM and Line Managers with site-level forecasts
- Join operative meetings with users and internal Lab Operations
- Conduct and share Root Cause Analyses (RCA)
- Lead and monitor delivery-related task forces
Typical Interfaces (not limited to):
- Line Manager
- SAN LSO internal teams
- Internal users/stakeholders
- External stakeholders
Behavioral Competencies:
- Adaptability & resilience under pressure
- Commitment to Ericsson values and principles
- Analytical mindset
- Gatekeeping approved routines
- Consultative and structured approach
- Strategic thinking and decision-making
- Leadership and people management
- Persuasion and influence
- Planning and organization
- Customer-focused delivery
The skills you bring:
- High expertise in HW installation, RF, and UE
- Excellent verbal and written communication skills
- Strong collaboration and problem-solving abilities
- Solid experience in people leadership
- Background in global delivery with multiple stakeholders
- Willingness to learn and grow, both practically and theoretically
- Familiarity with lean and agile practices in large organizations
- Structured working style and commitment to quality
- Commercial thinking and entrepreneurial mindset
- Effective presentation and interpersonal skills
- A team-oriented attitude aligned with the “One Ericsson” spirit
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Sweden (SE) || Stockholm
Req ID: 766591
