Team Leader Service Desk


Full time



Do you want to work as a leader, with people and service? In a team-oriented organization with a lot of competence that works to enable a modern and sustainable society?

Then we want to know more about you, apply now!


Find new responsible ways of working

In the role of Team Leader, you get to lead Boliden's internal Service Desk and ensure that you deliver "service with a smile" to all our employees. You will manage a great team of five people who handle incoming calls and matters during office hours, as well as the external supplier who manages the service outside of office hours. As a Team Leader, you work largely on site in Boliden, constantly developing and improving the delivery, the team and the employees. You are expected to have a good relationship and dialogue with other departments within IT.


As a Team Leader, some travel to our sites is included and you report to our section manager within IT Services.


We want you to lead our team

We look forward to working with you, who is a confident leader, interested in building teams and relationships. You need to be able to adapt your leadership, plan the team's work, be able to meet and communicate with people on their level and solve problems with the customer in focus.


We are looking for you who have:

• Relevant education or interest in IT

• Relevant experience from service professions

• Ability to communicate in English and Swedish

• B-Driving license


It is an advantage if you have knowledge and experience of operational leadership, in our Team everyone helps each other! As well as knowledge in Finnish and ITIL.


Apply now

You are welcome to apply with your CV and a few clicks, up to Friday 31 March 2023.

Every journey at Boliden is different, what will yours look like?


We offer you

Boliden is an established employer with a collective agreement and occupational pension. We offer benefits such as flexible working conditions, opportunity for skills development, many different career paths, health and medical care. Join us in an innovative environment with a lot of competence and a company culture characterized by care, courage and responsibility.


We are happy to help and welcome you here!


Curious to know more

We work in the office in Boliden, as part of our department for IT Services and section for End User Experience with just over ten colleagues including consultants. We are looking for you as our current Team Leader moves on to new challenges within the department.


Do you want to know more about the service? Feel free to contact us Emelie Lundberg, section manager, +46 910 - 70 59 39, or Joakim Brännström, Team Leader, +46 910 - 70 59 58,


Questions about your application are answered by our Talent Acquisition Partner Terese Lindholm, +46 70 – 508 69 43.


Union information is available from Ditte Möller Lasskogen, SACO, +46 910 – 70 42 40, Andreas Mårtensson, Unionen, +46 70 – 541 83 93 or Peter Markström, Ledarna, +46 910 – 77 40 09.



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Sista ansökningsdag : Om 10 timmar . Arbetsort : Boliden . Publicerat : 14 mars

Kategorier : Chef & Ledning Data & IT Kundservice

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