The Wofi

Customer Service Return Coordinator to Samsung

As a Customer Service Return Coordinator at Samsung you will be responsible for Technical Return claims from dealers, service centers on the Nordic market and the Swap flow including campaigns and stock related topics. This is a consultancy opportunity starting mid-January 2020 to April 2021 with possible extension.


Primary duties

  • Handle Technical Return requests in Samsungs systems
  • Manage consignment stock to service centers
  • Manage escalations from Samsung Shared Service center (SSCE)
  • Support dealers and service partners with escalated queries
  • Analyze and developing the Technical Return systems and integrations together with Process & Control Manager 
  • Visit dealers and service centers on a regular basis for education and follow up on processes 
  • Visit warehouse staff for follow up and control 
  • Process development in tight cooperation with all liaisons to minimize numbers of claims and lower costs
  • Create and sustain a working Swap flow for our ASC and Warehouse 
  • Manage and monitor KPI’s and the daily work for Return admin located at SSCE 
  • Manage Extended Warranty setup
  • Handling sections within Parts return (Spares) 


Required Qualifications

  • College (“gymnasium”) electronics, technical, as well as administration
  • Drivers license 
  • Xpos knowledge
  • Fluent in Swedish and English 
  • Preferably knowledge with SAP or similar systems


Your Profile

  • Service Minded
  • Self starter (taking own initiatives, drive) 
  • Team player
  • Problem solving
  • Well presented and professional 
  • Analytical  


Practical information
Location: Kista 
Contract: Full time. Start in January 2020 to April 2021



In this recruitment process Samsung cooperate with The Wofi. Questions are welcomed to Moa at We do not apply any final date for the application, so we recommend you to apply for the position today. We are looking forward to getting to know you!



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Ansök snarast . Arbetsort : Kista . Publicerat : 23 december

Kategorier : Kontor & Administration Kundservice Teknik & Ingenjör

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