Service Manager for DDS

We are building for the future – can you help us realize our IT roadmap?  


The construction industry is facing a development leap where the change agent is spelled digitalization. NCC is leading the way by developing our business and future proofing our IT platform. We are currently recruiting IT professionals who thrive on becoming important players in our digital transformation journey, taking construction to new heights through IT. 


Now we are looking for an IT Service Manager to be responsible for DDS,  Design and Data in Sourcing.


Design and Data in Sourcing (DDS) is one of the initiatives run within Orbital program - the strategic stepwise plan in our way to be a data informed company. With use of standardized data, DDS pave the way for a more efficient design- & sourcing process and secured use of NCC preferred solutions in production. As a Service Manager you will be part of the initiative and to handle the transition to operations.


Group Function FinDOS

Successful candidate would join the Group function FinDOS (Finance & Development Operations) which leads NCC’s finances as well as strategy development and major change programs in the business. Within the Development & Operations part of the unit (DOS), we are 140+ employees. DOS is NCC’s development and delivery function for IT as well as operations development and research & innovation. We are a Nordic organization working together closely under one common management, guided by our values and Star Behaviors. Cooperation in- and between units is key for us to deliver value to NCC´s business areas, and therefore we are currently transforming FinDOS to an Agile mindset and way of working in Agile teams. 



The role as Service Manager for DDS

In this role you will oversee all services, products, and systems in scope of responsibility, ensuring that business demands and agreed service levels are being met.


The role can be divided into four parts:

Lifecycle Management

• Ensure that main service documentation is in place and up to date. 

• Regularly conduct life-cycle management for owned assets and CIs, including hardware, software, licenses, and warranties. Ensure that CI relationships are accurate on all levels in CMDB.  

• Continually identify and explore opportunities for service/ systems, - and business improvements incl. increase of automation capabilities.

• Contribute to forecast, budgeting and financial follow up. 


Service Delivery & Operations

• Ensure that all processes required to deliver the services (incident, problem, service request) are efficiently managed and support procedures are followed and functioning according to defined processes and service level agreements. 

• Manage the support teams (assignment groups) to ensure efficient everyday operations.

• Manage the deployment of updates, releases, patches to the test and production environment thru efficient change control handling (CAB etc.).

• Constantly improve your products and services and provide feedback that help to improve our overall ways of working. 


Service Development

• Work closely with business stakeholders to capture requirements and translate them into IT demands with clear business case and outlined value. 

• Participate in service development projects/ initiatives and ensure agreed service design, - and development procedures and principles are followed.

• Plan and oversee transition activities to ensure proper handover from development to production environment. 

• Keep yourself updated with trends and insights about the and products in scope of your responsibility. 


Service consumer relationship

• Build strong customer relationships by providing fast and efficient problem-solving to every-day issues. 

• Continuously interact with key stakeholders according to defined service governance structures and processes. 

• Lead operational service forum with super users and/or internal service/product consumers and share performance reporting. 

• Ensure that instructions and end-user guidelines (knowledge) is correctly created and in place, to improve self-service capabilities.

• Management of Service Providers.

• Define and manage requirements for external suppliers including follow up on supplier performance through regular monitoring the fulfilment of service levels & license, - and support agreements. 



Your profile   

We believe that you have an academic degree or similar in IT and have good knowledge of work processes in large companies. You have four to six years of experience from a similar position. You are fluent in English and one of the Nordic languages, both verbally and written. Experience in ITIL and Agile processes are also an asset.  


You will be very important for us in our journey, that’s why we need you to:

• Be able to take main responsibility, lead, and drive assignments within relevant area.

• Have experience from Service Operations/Service Transition.

• Have good knowledge and experience from supporting the Construction business and understanding their challenges.

• Have general knowledge from VDC Applications.

• Knowledge in data management.

• Good understanding from integrations, Rest-API.

• Have extensive experience in outsourced delivery and vendor management. 


To be successful in this position you as a person need to be a strong team player, have a humble and servant attitude with passion to deliver and operate with high quality. We also believe that you work well under pressure with strong level of self-leadership, and that you have a genuine interest in new technologies, business models, methods, and processes. 



 Additional information

This position can be located in any of our major cities in the Nordics, but you will be working closely with our stakeholders located at our office in Stockholm, Sweden. The position may require some travelling within the Nordic countries, although we do apply a flexible way of working and strive to collaborate digitally as much as possible. In accordance with NCC: s safety culture we conduct background checks on final candidates. 



Contact and application 

If you have any questions, please contact FinDOS IT Competence Manager – Lis Karlehem Please register your application and CV in English below. Selection will be ongoing. Last day to apply is 2021-11-28. 


Welcome with your application!

Not of interest for you? - please feel free to recommend a friend.  



About us 

At NCC, you become part of an organization with good values, high environmental awareness and a strong will to succeed together.  


Every day, our more than 14,500 employees make decisions that improve people's everyday lives, both today and tomorrow. Here you work in a strong community together with committed and professional colleagues who are driven to learn new things, achieve goals, share experiences and make a real difference together. We challenge ourselves to drive development and create sustainable solutions that move society forward with new knowledge.  


As one of the Nordic region's leading construction and property development companies, we develop commercial properties, build schools, hospitals, homes, roads, bridges and other infrastructure that shapes our way of life, work and travel in society. Through our industrial operations, we offer products and services with a focus on stone materials and asphalt production, paving assignments.  


We safeguard a sustainable working life with a strong focus on safety, personal development and a balance between work and leisure.  


NCC must reflect our customers as well as society at large and is dependent on employees with different skills. We strive to employ people with different backgrounds and value the knowledge and experience it brings.   


We kindly but firmly decline contact with recruiters and sellers of advertising or staffing solutions.  




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Sista ansökningsdag : Igår . Arbetsort : Hela landet . Publicerat : 8 november

Kategorier : Bygg & Anläggning Data & IT Projektledning

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